Continuous performance management (CPM) is a system that evaluates and provides feedback to employees on an ongoing basis. This system helps organisations improve the performance of their staff by providing them with timely, relevant, and actionable feedback. It allows employees to take control of their development by providing new systems ...

Performance management is a topic that gets a lot of negative press. It's often seen as a means of punishing people who are not performing well but performance management should be about recognising the good in your people too. In this blog post, we will discuss some ways to make ...

Strong morale in the workplace is a difficult thing to achieve – and yet it’s worth every ounce of effort you put into boosting it. A team with high morale will work independently, innovate together, and elevate your business to the next level. Your employees will stay longer, and will ...

Balancing our working lives and our social lives is increasingly at the forefront of the workplace conversation in 2021. Faced with an extended pandemic and hundreds of millions of us working from home day to day, the need to find a balance between home life and work life has become ...

Getting promoted in the workplace used to be simple. Fifty years ago, if you wanted to ascend to the top of a business, it was a simple matter of showing up to work every day, taking an interest, and paying your dues. In 2021, however, where remote working is possible ...

Society at large presses onto us the message that hard work is virtuous and makes us happy. And it’s true! But this sentiment really ought to come with a caveat: it’s rewarding to work hard for a cause you believe in. While there are some easy-going folks out there who can happily ...

At some point or other, we’ve all worked in a lacklustre office atmosphere. You know the sort—uncomfortable lunch hours seated in silence, forking listlessly at cold pasta crammed into Tupperware boxes; leaders swooping in only to shoot out reprimands before disappearing again for days at a time; sighs echoing audibly ...

Upskilling your workforce is pretty much a necessity in 2021. With technology developing so rapidly, in order for you to continue to grow and adapt as a business, your staff need to grow and adapt too. The question of how to upskill your workforce, however, is a bit of a ...

The benefits of making your employees feel valued can impact almost every aspect of your business. However, a huge percentage of leaders completely overlook this vital component of business, choosing instead to focus their efforts on lofty targets and grand new plans. The truth is, however, that without a workforce ...

Sometimes inspiration can be found lacking in the workplace. There are a million reasons for this, of course. Perhaps a large and difficult task looms on the horizon. Perhaps the targets for the quarter haven’t been achieved. Or perhaps it’s just been raining for ages and everybody’s miffed about it. ...

An inbox is a lot like a garden: maintenance is easy enough if you keep on top of it, but a near-insurmountable task if you let things get unruly. We can all delete a single email or pluck a single weed from our driveways to keep them pristine. It’s getting ...

If you want to improve your business overall, you need to look beyond the performance of your employees, and toward your managers as well. While making sure your main workforce is content and running smoothly is important, it’s equally necessary to ensure your managers are in tip top condition. When ...

Every successful manager or leader knows that goal-setting for your employees is an important component of success. Setting employee targets and goals not only increases productivity, but also helps to motivate your team and boosts their confidence and happiness when these goals are achieved. But there’s the catch: you need to ...

Gamification is a pretty simple concept at the outset. Human beings are, by and large, competitive. We like going head to head with one another, and we enjoy striving to best our own personal targets even more so. Games motivate us, and winning lights up the reward centre of our ...

Right now there are as many as four generations in any modern workplace: Baby Boomers, Generation X, Millennials and Generation Z. While our genetic make-up looks much the same, the world each generation has grown up in is spectacularly different. From the way we commute to the way we take ...

When was the last time you paid close attention to the structure of internal communications within your business? After a 2018 Arthur J. Gallagher & Co. study found that over 60% of companies around today have nothing in the way of long-term internal communications strategies, we felt a little stunned ...

There’s a figure doing the rounds on the internet from a recent survey by IBM, which states that 72% of employees don’t understand the company strategy. This, it barely needs to be said, isn’t ideal for business. It doesn’t take a genius to realise that employees who spend their days ...

Everybody loves positive feedback. Praise is catnip to the human brain; we crave it, and while we always hunger for more, even the slightest hint of it can put a smile on our faces for the next few hours. And as a leader, positive feedback is a joy to give—seeing ...

Collaborating with others effectively isn’t always easy. Some of the greatest leaders from history have come unstuck due to hiccups in communication and teamwork. For many businesses, learning how to collaborate at work means the difference between sinking and swimming—and the stats are shocking: a recent study by Fierce Inc ...

We often imagine feedback as a tool to improve performance and inspire personal growth. But delivered in the wrong way, feedback can have harmful outcomes. Neuroscience research, for example, has shown that providing negative performance appraisal feedback causes actual physical pain to both the employee and the manager. The reason ...

The moment you put a deadline on a dream, it becomes a goal. Helping staff transition from vague dreams to solid performance goals can do wonders for your business, particularly when you hit that sweet spot between company-objective and individual-objective. But when you’re running an organisation with hundreds of different ...

The evolving nature of work has led to employees creating value in ways that outdated performance management systems struggle to capture. Indeed, the proliferation of modern performance management software is driving transformational change throughout every single contemporary industry. But the challenge is, and has always been, what employee data is ...

Customer service is tricky to automate, but developing ways of capturing and understanding recurring issues will allow you to improve the performance within your organisation. Whether it be by email, letter, phone, social media, face-to-face, live chat, text or app, if you have a customer service function they are likely ...