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The moment you put a deadline on a dream, it becomes a goal. Helping staff transition from vague dreams to solid performance goals can do wonders for your business, particularly when you hit that sweet spot between company-objective and individual-objective. But when you’re running an organisation with hundreds of different dreams and aspirations, hearing those […]

The evolving nature of work has led to employees creating value in ways that outdated performance management systems struggle to capture. Indeed, the proliferation of modern performance management software is driving transformational change throughout every single contemporary industry. But the challenge is, and has always been, what employee data is actually helpful when monitoring performance?

Customer service is tricky to automate, but developing ways of capturing and understanding recurring issues will allow you to improve the performance within your organisation. Whether it be by email, letter, phone, social media, face-to-face, live chat, text or app, if you have a customer service function they are likely interacting with customers across a