What your care workers tell their leaders is now part of quality.
Since 1 November 2025, the Aged Care Act 2024 and the strengthened Quality Standards expect providers to encourage feedback from workers, act on it and report it upward. Most of that feedback starts as a quiet word with a team leader on shift. Note It gives those leaders one place to capture it, follow it up and close it.
Configured for your aged care service. Not a template.
We set Note It up around your structure, your roles and the way your teams work. Or do it yourself. As hands-on or hands-off as you like. Live in as little as 24 hours.
Every shift, every site
Care workers, nurses, lifestyle and hospitality teams on one record, across every home and roster.
Worker feedback, followed through
What workers raise with their leader is captured and acted on, not lost at handover.
Every type of conversation
Recognition, check-ins, probation reviews, PDPs and PIPs, set up for how your service runs them.
Your obligations
The Aged Care Act 2024 and the strengthened Quality Standards, with a record you can show.
A Tuesday afternoon shift.
A care worker tells their team leader that the evening roster is leaving one person alone on the wing at medication time. The team leader agrees it's a problem and means to raise it. Then two call bells go off. By Friday, nobody remembers who said what, and the roster hasn't changed.
Nothing in your care system holds that conversation. It isn't a resident note or an incident. It's feedback from a worker, and under the new Act it matters.
The new Act puts leadership on the hook.
Responsible persons duty
The Act sets new duties for registered providers and for responsible persons, the people in leadership roles. Responsible persons must exercise due diligence that the provider meets its obligations. That needs evidence of what's happening on the floor.
Worker feedback without reprisal
The strengthened Quality Standards expect providers to encourage and support workers to give feedback and make complaints without reprisal, analyse it, and report outcomes to the governing body.
Aged Care Code of Conduct
Providers, workers and responsible persons must comply with the Code, and providers must take reasonable steps to help their people know and apply it. Regular check-ins are where that support actually happens.
From a word on shift to a record the board can trust.
Capture it on the spot
The team leader notes what was raised and what was agreed, in their own words or by voice, even with no signal. We never tape conversations.
Follow it through
It becomes an action with an owner and a date, linked to the next check-in. Nothing closes until someone closes it.
Show what was done
A structured, time-stamped record of what was raised, what was offered and what changed, visible to the people accountable for it. Leaders see the teams beneath them, never peers or above.
Note It doesn't hold resident or clinical records. Care notes, handovers and incidents stay in your care management system. Note It covers the part those systems miss: what workers and leaders say to each other.
Set up around how aged care actually runs.
Note It isn't a generic HR tool with your logo on it. We configure it to your structure, your roles and your language, so it fits the way your care leads, team leaders, facility and operations managers already work. Every interaction type is shaped to your sector, for example:
We'll show you what that looks like on your own structure in a 20-minute demo.
Questions aged care leaders ask.
How does Note It help with worker feedback under the Aged Care Act 2024?
It gives team leaders one place to capture feedback workers raise on shift, act on it and close it, so you can show what was raised and what was done.
Does Note It record or transcribe conversations with care workers?
No. There's no audio and no transcript. The leader captures what was raised in their own words, typed or by voice, and adds an action if one is needed.
Who can see what a leader captures?
Out of the box, leaders only see the records of the people they're responsible for, not their own and not their peers'. Visibility can be tailored to how your service works.
Does it work without phone signal?
Yes. Note It works offline, so leaders can capture a conversation in the field, on site or between shifts and it syncs when they're back in range.
How long does it take to set up?
It can be live in as little as 24 hours. We configure it around your structure, roles and conversation types, or you can do it yourself.
Does it replace our HR or safety system?
No. Note It works alongside them. Your HR and safety systems hold outcomes and incidents; Note It captures the leadership conversations and actions that lead to them.
If it's not followed through, it didn't happen.
When a care worker raised a concern with their team leader last month, could your governing body see what happened next?
General information only, current as at November 2026, and not legal advice. Sources: Australian Government: about the Aged Care Act 2024; Aged Care Quality and Safety Commission: complaints and feedback from aged care workers; ACQSC: workforce responsibilities.