The hardest conversations in health care happen between shifts.
Nurses, paramedics, allied health and retrieval crews carry heavy workloads, fatigue and exposure to aggression. The first sign something's wrong is usually a word to a manager. Note It gives those leaders one place to capture it, act on it and show what was done. It's already in use in aeromedical services.
Configured for your health service. Not a template.
We set Note It up around your structure, your roles and the way your teams work. Or do it yourself. As hands-on or hands-off as you like. Live in as little as 24 hours.
Wards, clinics and rosters
Leaders and teams across sites and shifts on one record.
Fatigue and workload, caught early
What staff raise about workload is captured and followed through before it becomes harm.
Every type of conversation
Recognition, check-ins, probation reviews, PDPs and PIPs, set up for how your service runs them.
Your obligations
Psychosocial duties under WHS laws, with a record you can show when it matters.
Three night shifts in a row.
A clinician tells their unit manager they've worked three back-to-back night shifts and were shouted at by a patient's family twice. The manager is sympathetic and promises to look at the roster. The ward is short again the next week.
Fatigue, workload and aggression are recognised psychosocial hazards. That conversation was the early warning. Without a record, it's as if it never happened.
The highest-risk industry for psychological injury.
Psychosocial duties
Under WHS laws, employers must identify psychosocial hazards such as high job demands, fatigue and workplace violence, control the risks, and review those controls.
In NSW, codes are now the minimum
Since 1 July 2026, NSW employers must follow approved codes of practice, including the psychosocial code, or manage the risk to an equal or higher standard. SafeWork NSW lists psychosocial risk and aggression toward frontline workers among its 2026–27 priorities.
The cost of missing it
Health care and social assistance has recorded more serious claims for work-related mental health conditions than any other industry. Nationally, a serious mental health claim now means a median 34.8 weeks off work.
Catch it early, follow it through.
Capture it on the spot
Managers note what was raised and what was agreed, in their own words or by voice, between shifts and with no signal. We never tape conversations.
Follow it through
It becomes an action with an owner and a date, linked to the next check-in. Nothing closes until someone closes it.
Show what was done
A structured, time-stamped record of what was raised, what was offered and what changed, visible to the people accountable for it. Leaders see the teams beneath them, never peers or above.
Note It doesn't hold patient records or clinical notes. Handovers and clinical documentation stay in your clinical systems. Note It holds what staff and their leaders say to each other.
Set up around how health care actually runs.
Note It isn't a generic HR tool with your logo on it. We configure it to your structure, your roles and your language, so it fits the way your unit managers, team leaders, crew leads and operations managers already work. Every interaction type is shaped to your sector, for example:
We'll show you what that looks like on your own structure in a 20-minute demo.
Questions health service leaders ask.
Can it help with fatigue and workload concerns?
Yes. When staff raise fatigue, workload or aggression with their manager, it is captured on the spot and followed through, so early warnings are not lost between shifts.
Does Note It record or transcribe conversations with clinicians and staff?
No. There's no audio and no transcript. The leader captures what was raised in their own words, typed or by voice, and adds an action if one is needed.
Who can see what a leader captures?
Out of the box, leaders only see the records of the people they're responsible for, not their own and not their peers'. Visibility can be tailored to how your service works.
Does it work without phone signal?
Yes. Note It works offline, so leaders can capture a conversation in the field, on site or between shifts and it syncs when they're back in range.
How long does it take to set up?
It can be live in as little as 24 hours. We configure it around your structure, roles and conversation types, or you can do it yourself.
Does it replace our HR or safety system?
No. Note It works alongside them. Your HR and safety systems hold outcomes and incidents; Note It captures the leadership conversations and actions that lead to them.
If it's not followed through, it didn't happen.
When a clinician told their manager they were running on empty, could you show what changed?
General information only, current as at November 2026, and not legal advice. Sources: Safe Work Australia, Key WHS Statistics Australia 2026; Safe Work Australia, Psychological health and safety in the workplace snapshot (2024); SafeWork NSW 2026–27 Regulatory Statement (summary).