Council teams are spread out. What they raise shouldn’t get lost.
Outdoor crews, rangers, depot teams, customer service and library staff rarely sit with their leader. Note It gives council team leaders one place to capture what their people raise, in the field or at the desk, and follow it through before it becomes a workers’ comp claim.
Configured for your council. Not a template.
We set Note It up around your structure, your roles and the way your teams work. Or do it yourself. As hands-on or hands-off as you like. Live in as little as 24 hours.
Field, depot and desk
Outdoor crews, rangers, depot teams, customer service and libraries on one record. It works offline in the field.
Workers’ comp pressure
When a worker raises something early, it’s captured and followed through, and you can show what was done.
Every type of conversation
Recognition, check-ins, probation reviews, PDPs and PIPs, set up for how your council runs them.
Your obligations
Psychosocial duties under WHS laws, with a record you can show when it matters.
Back at the depot after the clean-up.
After a week of flood clean-up, an outdoor worker tells their depot supervisor they haven’t been sleeping and aren’t sure they’re coping. The supervisor tells them to look after themselves. Nothing is written down.
Three months later it’s a claim, and nobody can show what was said or what was done.
Councils are in the regulator's sights.
2026–27 priorities
SafeWork NSW's 2026–27 Regulatory Statement names psychosocial risk as one of four compliance and enforcement priorities, including preventing violence and aggression toward frontline and customer service workers.
Improvement notices
SafeWork NSW has issued improvement notices to NSW councils over psychosocial risk, including Shoalhaven City Council in October 2025.
Codes are the minimum
Since 1 July 2026, NSW employers must follow approved codes of practice, including the psychosocial code, or manage the risk to an equal or higher standard.
See the pattern before it becomes a claim.
Capture it on the spot
Coordinators and team leaders note what was raised, in their own words or by voice, at the desk or in the field. We never tape conversations.
Follow it through
It becomes an action with an owner and a date, linked to the next check-in. Nothing closes until someone closes it.
Show what was done
Patterns across teams are visible to the people accountable for them. Leaders see the teams beneath them, never peers or above.
Note It doesn't replace your customer request, incident or HR systems. It covers the conversations between staff and their leaders that those systems never see.
Set up around how local government actually runs.
Note It isn't a generic HR tool with your logo on it. We configure it to your structure, your roles and your language, so it fits the way your coordinators, team leaders, depot supervisors and managers already work. Every interaction type is shaped to your sector, for example:
We'll show you what that looks like on your own structure in a 20-minute demo.
Questions council leaders ask.
Can council outdoor crews and depot teams use it?
Yes. Rangers, outdoor crews, depot teams, customer service and library staff can all sit on one record, and leaders can capture conversations offline in the field.
Does Note It record or transcribe conversations with council staff?
No. There's no audio and no transcript. The leader captures what was raised in their own words, typed or by voice, and adds an action if one is needed.
Who can see what a leader captures?
Out of the box, leaders only see the records of the people they're responsible for, not their own and not their peers'. Visibility can be tailored to how your council works.
Does it work without phone signal?
Yes. Note It works offline, so leaders can capture a conversation in the field, on site or between shifts and it syncs when they're back in range.
How long does it take to set up?
It can be live in as little as 24 hours. We configure it around your structure, roles and conversation types, or you can do it yourself.
Does it replace our HR or safety system?
No. Note It works alongside them. Your HR and safety systems hold outcomes and incidents; Note It captures the leadership conversations and actions that lead to them.
If it's not followed through, it didn't happen.
If a staff member told their coordinator they were being abused at the counter, could you show what the council did next?
General information only, current as at November 2026, and not legal advice. Sources: SafeWork NSW 2026–27 Regulatory Statement (summary); Shoalhaven City Council: improvement notices.